Privacy Policy

1. Privacy Policy

Effective Date: February 15, 2026

At DelyciousTrezza, we respect your privacy and are committed to protecting your personal information.

Information We Collect:

• Name, contact number, email address, delivery address.
• Payment details (processed securely through third-party gateways; we do not store card/UPI details).
• Order history and preferences.

How We Use Your Information:

• To process and deliver your orders.
• To improve our products and services.
• To send updates, offers, and relevant communications (only with your consent).

Data Security:

• We use secure servers, encryption, and trusted payment gateways.
• We never sell or share your personal data with third parties, except when required by law.

Cookies:
Our website/app may use cookies to improve your browsing experience.

2. Shipping & Delivery Policy

• Service Area: We deliver to select pin codes in India.
• Delivery Time: Orders are generally delivered within 1–4 business days depending on your location and product availability.
• Delivery Charges: Displayed at checkout (free delivery may apply for minimum order values).
• Delays: While we strive for on-time delivery, delays may occur due to weather, transport strikes, or other unforeseen reasons.
• Delivery Confirmation: You will receive an SMS/Email once your order is dispatched, along with tracking details (if applicable).

3. Return & Refund Policy

• Perishable Goods: Due to the nature of our products, returns are not generally accepted.
• Eligibility for Refund/Replacement:
  • Product received is damaged or spoilt.
  • Wrong product delivered.
  • Product past its expiry date.
• Reporting Timeframe: Must be reported within 24 hours of delivery via email (order@delycioustrezza.com) or WhatsApp with clear photos.
• Refund Processing: Refunds will be processed within 5–7 working days to the original payment method.

4. Cancellation Policy

• Before Dispatch: You may cancel your order anytime before it has been shipped. A full refund will be processed.
• After Dispatch: Orders cannot be cancelled once shipped.
• Special Requests: For urgent cancellation requests, please contact our customer support team immediately.

5. Quality & Authenticity Policy

• All products are sourced directly from farms, trusted suppliers, and verified home-based producers.
• No artificial colours, flavours, or preservatives are used (unless stated in the product description).
• Each product is packed with utmost hygiene and care to retain its natural freshness.

6. Customer Support Policy

• Contact Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST.
• Email: order@delycioustrezza.com
• Phone/WhatsApp: +91-8679377702
• All queries will be responded to within 24 hours on working days.